Sunday, July 26, 2009

abysmal Customer service @ shopper stop?

Quite a horrifying tale of pathetic customer service at Shopper stop. considering its proximity to my place, i think i would have easily spent over 30,000 there atleast.

Its even more pathetic when it hits so close to him. My wife had visited and was talked to such...

I had visited Shopper’s on Thursday, July 23rd ’09 at about 8.00 PM. Having selected a shoe, I was waiting my turn at the billing counter. Once I got to the front, there seemed to be some trouble with the billing machine/system. Meanwhile there was an executive counting out cash (of someone else’s purchase) at the same counter.

Having waited for over 20 minutes at the counter without any billing having taken place– I happened to ask the person behind the counter if he could please let me know when the billing for my item could be done.

To which he responded in the most condescending manner “Can’t you see I’m counting out money?! If you’re so impatient – why don’t take this and count!”, and he extended the cash towards me!!
I was OUTRAGED at being responded to in such as manner – to a very polite question to which he could have given a simple answer!!!
I told him so – to which he responded again in arrogance “Don’t be so impatient the systems are also down – if you can’t wait, just leave!”. I told him I would like to meet the manager and not have him responding to a customer in SUCH A RUDE MANNER! He then billed my item in 2 minutes time and shoved it across the counter, all the while muttering to himself!

When i read this email - i was quite aghast! this is very sad! Where are we heading in this world? Does shoppers stop believe that they can get away with such a crime?

Bad doggy shoppers stop! I know for one - im going to stop going there. please do the same!

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